Spam Risk Calls: What to do about this?
It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we [...]
Hybrid workflows: Breaking the traditional work standards
The pandemic brought with it challenges and different ways to face them; it was not easy for organizations around the world to decipher the correct way [...]
What you need to know about IVRs with Artificial Intelligence
An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for [...]
What not to do with your IVR?
IVR allows your business to simplify processes and streamline solutions for your customers. However, it is common that as users we can have bad experiences using [...]
Best Webex Devices solutions
Today, as hybrid work becomes the norm, every space has the potential to become a meeting room. That includes your kitchen table, your desk at home, [...]
Top 8 of innovate Webex Integrations
Webex powers a new way of collaborating that’s centered around the work you do, not where you do it—whether it’s in the office, at home, or [...]
NextPointe Intelligent IVR: Simplifying business integration
Do you want to enhance the efficiency of your organization by simplifying business integration? Increasing flexibility? Gaining efficiency in network hosting? Powered by Cisco Technology, NextPointe [...]
NextPointe Integration with Salesforce
CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions [...]
Cisco Finesse: Revolutionizing the Contact Center agent experience
With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for [...]